Privacy Policy

This Privacy Policy explains how Goldsithney Stores collects, uses, stores, and protects your personal information when you visit our website or place an order with us.

We are committed to respecting your privacy and processing your data in line with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

Who We Are

Store name and brand: Goldsithney Stores

Address: Fore St, Goldsithney, Penzance TR20 9HD

Phone: +44 17 3671 0539
Email: contact@GoldsithneyStores.co.uk

Website: GoldsithneyStores.co.uk

Opening Hours:
Mon–Sat 7:30 AM – 6:00 PM
Sunday 8:00 AM – 4:00 PM

Information We Collect

Information You Provide Directly

When you place an order, contact us, or interact with our website, we may collect the following details:

Your full name

Email address

Phone number

Billing and delivery address

Payment details, which are handled securely by third-party payment providers

Order records and purchase information

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, such as:

IP address

Browser type and device details

Pages you view and the time spent on them

The website or source that brought you to our site

We use this information to help improve our website, services, and overall customer experience.

How We Use Your Information

We may use your personal data for the following purposes:

To process and deliver your orders

To provide customer service and respond to enquiries

To send order updates and important communications

To improve our website, products, and services

To meet legal and regulatory requirements

To help prevent fraud and protect our business and customers

We only collect and use personal data when we have a valid legal reason to do so.

Legal Basis for Processing

Under UK GDPR, we may process your data based on one or more of the following:

Performance of a contract

Legal obligation

Legitimate business interests

Your consent, where required

Sharing Your Information

We may share your personal information with trusted third parties that help us operate our business, including:

Payment processors

Delivery and shipping partners

Website hosting and ecommerce platforms such as Shopify

Analytics and performance service providers

All third parties we work with are required to handle your data securely and in accordance with data protection laws.

We do not sell or rent your personal information to anyone.

International Data Transfers

Some of our service providers may be located outside the United Kingdom. Where this happens, we take appropriate steps to make sure your data remains protected.

Data Retention

We keep your personal information only for as long as necessary to:

Fulfil your orders

Meet legal obligations

Resolve disputes

Enforce our policies

When your data is no longer needed, it is securely deleted or anonymised.

Your Rights

Under data protection law, you may have the right to:

Access the personal data we hold about you

Request correction of inaccurate information

Request deletion of your data

Object to or restrict certain types of processing

Request a copy of your data in a portable format

Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Cookies

Our website uses cookies to improve functionality, enhance performance, and support a better browsing experience. You can manage or disable cookies through your browser settings.

Security

We use appropriate technical and organisational measures to help protect your personal information. Payment transactions are processed securely through trusted third-party providers.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18 without appropriate parental or guardian consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the revised version will take effect once posted.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at: